A real human reads every support email. Average reply time during working hours: under one hour.
From inside the app, go to Settings → Channels → Add channel. You'll need your WhatsApp Business Account ID and a permanent access token from Meta. Don't have those yet? Email hello@whatareply.com — we'll help you through Meta's approval, usually within 48 hours.
Open Settings → AI & Capture and edit your business persona. Paste in real examples of how your team chats with customers. The AI mirrors what you give it.
Pause the AI on that chat (one click), reply yourself, then add the correct answer to your knowledge base in Settings → Knowledge. The AI will use it from then on.
Open the contact, toggle "AI mode" to off. They'll get human-only replies until you turn it back on.
Either you hit a Meta rate limit, your sender quality dropped, or your monthly message limit was reached. Check the banner at the top of the campaign — it'll tell you which one and how to fix it.
Yes. Every list view has a CSV export button. For a full account export, email hello@whatareply.com — we send a tarball within 48 hours, free.
A real person from our team will reply within one business hour. We don't outsource support.