The full, in-depth feature tour

A WhatsApp shared team inbox with an AI chatbot built in.

From the AI WhatsApp chatbot that answers your customers in 95+ languages, to the shared team inbox where sales, support and marketing all work side-by-side — here's every part of WhatAReply, and the difference each one makes to your week. Trusted by businesses in Pakistan and 35+ more countries.

01 · The AI agent

An always-on AI that replies in your tone — in 95+ languages.

The heart of WhatAReply. Customers get an answer within seconds, twenty-four hours a day, in the language they wrote in — and it sounds like someone from your team wrote it.

  • Replies in seconds, day or night, weekend or holiday.
  • Sounds like you — paste in your brand voice, your FAQ, your typical answers, and the AI mirrors them.
  • 95+ languages, automatically — no setup, no language picker. It just works.
  • One-click human take-over — pause the AI on any chat, jump in, hand it back when you're done.
  • Built-in escalation — angry customer or complex request? The AI quietly flags it for your team.
  • Always-on safety net — a global off-switch you can flip in two seconds if anything looks wrong.
A typical Friday night
Hi, do you deliver to Galway?10:32 PM ✓✓
Hi! Yes — Galway delivery runs Mon–Sat. Free over €40. Want me to put your address on file?10:32 PM
Yes please — 14 Eyre Square10:33 PM ✓✓
Saved. Anything you'd like to order tonight?10:33 PM
Two pizzas + a salad 🙏10:34 PM ✓✓
Done — total €38, on the way in 35 min. You'll get a tracking link here.10:34 PM
Order captured · €38 — handled entirely by the AI in 1 min 47 sec.
02 · Voice notes Scale plan

Customers talk. Your AI listens, replies, and even talks back.

Half of WhatsApp users prefer voice notes. WhatAReply listens, understands and answers — in writing, or in a natural voice note that matches the language they spoke to you in.

  • Voice in — customers send a voice note, WhatAReply gets the message.
  • Voice out — the AI can reply in a natural-sounding voice note, not just text.
  • You decide when — always voice, only when asked, or never.
  • Same language back — replies are spoken in whichever language the customer used.
  • Nothing gets lost — every voice note and its written transcript stays in the chat.
Conversation · Sara K.
🎤 Voice note · 0:08
"Hey, do you do gluten-free pizza?"10:32 PM ✓✓
Hi Sara! Yes — we have three gluten-free pizzas. Want me to send the menu?10:32 PM
🎤 Voice note · 0:04
"Yes please, and pricing"10:33 PM ✓✓
🔊 Voice reply · 0:11
"Sure! Margherita is $12, Funghi $14, Quattro Formaggi $15. Should I take your order?"10:33 PM
03 · Intent classification Growth & Scale

Every chat gets a warmth score, automatically.

WhatAReply quietly reads every conversation and tags each contact with the signals that matter — hot, warm, ready to buy, just browsing, support, complaint, and dozens more. Your team always knows who to call first.

  • 30+ ready-made tags covering buying intent, mood and lifecycle stage.
  • Pick what fits your business — turn tags on or off with a friendly drag-and-drop list.
  • Hot leads bubble to the top of your inbox, automatically.
  • Warm-up history — see how a contact moved from "browsing" to "ready to buy".
  • No slowdown — scoring runs in the background; replies stay instant.
Inbox · sorted by intent
Maria O. — "What's your best price for 50?"
3 min ago · English · 4 messages
🔥 Ready to buy
James P. — "Do you ship internationally?"
5 min ago · English · 2 messages
Hot lead
Lina M. — "Just looking around 🙂"
12 min ago · English · 1 message
Browsing
Tom R. — "Order #4821 hasn't arrived"
18 min ago · English · 6 messages
Support · urgent
Anna B. — "Can you refund me?"
22 min ago · English · 3 messages
Complaint
04 · Knowledge base Growth & Scale

Teach the AI your business — without writing a single prompt.

Drop in your menu, your product list, your FAQ, your return policy, your opening hours — anything you'd hand a new employee on day one. From that moment, the AI talks about your business as if it has worked there for years.

  • Upload a PDF, paste text, or link a page — that's it.
  • Always on-brand — replies stick to facts that are actually in your documents.
  • Change a price, change an hour — the AI uses the new info on its very next reply.
  • Switch documents on or off with one click; nothing is lost.
  • Trace any answer back to the document it came from.
Knowledge base
📄 Menu — Spring 2026.pdf
4 pages · The AI is using this
Active
📄 Return & refund policy
Pasted text · The AI is using this
Active
🔗 whatareply.com/help
From a web link · The AI is using this
Active
📄 Holiday-hours-2025.pdf
1 page · Out of date
Off
📄 Wholesale price list (B2B only)
2 pages · Updated today
Active
05 · AI Contact Capture

Your CRM fills itself as the AI chats.

Pick what you'd love to know about a customer — name, email, address, anything else — and the AI weaves the question into the conversation when the moment feels right. New leads land in your list with the boxes already filled.

  • Choose what to ask — name, email, phone, address, language, or your own custom fields.
  • Three options per field — skip it, ask once, or politely keep asking until you get it.
  • Never pushy — the AI picks moments where the question feels natural.
  • Always clean — emails and phone numbers are checked before they're saved.
  • Your CRM, filling itself — one less thing on your team's plate.
Settings · AI Contact Capturing
Full name
Captured from greetings or sign-offs
Force
Email address
Asked once, validated before saving
Ask
Phone number
Defaults to the WhatsApp number
Auto
Country
Detected from phone code or asked
Auto
Delivery address
Asked when the customer is ready to buy
Ask
Company name
Custom field
Skip
06 · Shared team inbox

Every conversation, every teammate, on one screen.

Sales, support and marketing all see the same WhatsApp inbox. Assign chats to the right person, leave private notes for context, take over from the AI mid-thread, and close conversations when they're done. No more "who replied to that customer?".

  • Assign any chat to a teammate in one click.
  • Private notes — context for your team, never seen by the customer.
  • Pause or resume the AI on any conversation, any time.
  • Open / closed states so nothing slips through the cracks.
  • Powerful filters — by tag, country, language, teammate or warmth.
  • Full chat history with the customer in one tidy timeline.
Inbox · 24 open
Maria O.
"What's your best price for 50?" · Assigned to Priya
🔥 Hot
James P.
"Do you ship internationally?" · AI replying · 0 unread
AI on
Tom R.
"Order #4821 hasn't arrived" · Assigned to Alex · note: refund approved
Support
Lina M.
"Just looking around 🙂" · AI on · last reply 12m
Browsing
Anna B.
"Can you refund me?" · Paused — handled by Alex
Escalated
07 · Contacts

A clean, fast contact record for every customer.

Created the moment a customer says hi, kept up to date by the AI as it learns more about them. Click a contact and see their whole story with you — every chat, every campaign, every milestone.

  • Created automatically the first time someone messages you.
  • Tags & custom fields — organise customers however your business thinks.
  • Country & language filled in for you.
  • Last-seen, lifetime value, conversation count — at a glance.
  • One-look timeline of every message, campaign and warmth change.
  • Import from a spreadsheet with a friendly column-mapping screen.
Contact · Maria O.
MO
Maria O'Connor+353 86 555 0142 · Ireland · English
VIPWholesale🔥 Ready to buyNewsletter
Lifetime value$2,840
First contact14 Mar 2025
Last seen3 minutes ago
Conversations12 (3 open)
Campaigns received8 — 4 replied
08 · Smart segments Advanced filters: Growth & Scale

Build an audience in seconds, not spreadsheets.

Build the perfect audience by clicking filters in plain English. The size updates as you go, so you always know exactly who's about to receive your message. Save it once, reuse it forever.

  • Filter by anything — tag, country, language, warmth, last-seen, lifetime value, custom field.
  • Combine conditions with simple AND / OR rules.
  • See your audience before you send — exact number, sample list, no surprises.
  • Save & reuse for any campaign or automation later.
  • Always fresh — segments update automatically as customers qualify or drop out.
New segment · "Hot wholesale leads"
Tag is Wholesale
AND Country in Ireland, UK, USA
AND Intent contains Hot lead OR Ready to buy
AND Last seen within 30 days
1,284Audience size
4Filters
$0.018Cost / msg
Eligible — every contact has opted in to marketing within the last 12 months.
09 · WhatsApp templates

Manage every Meta-approved template without leaving the app.

All your WhatsApp templates in one place. See exactly how each one will look, personalise them with the customer's name, country or anything else, and submit new ones for approval without ever leaving WhatAReply.

  • Live status from Meta — approved, pending or rejected, always up to date.
  • Visual preview with example values, exactly as the customer will see it.
  • Easy personalisation — drop in name, country, language or any custom field.
  • Submit new templates for approval with one click.
  • One template, many languages — neatly grouped under one name.
Templates
Welcome offer
Marketing · "Hi Sara, welcome! Here's 10% off…"
Approved
Order confirmation
Order updates · English, Spanish, French
Approved
24-hour flash sale
Marketing · "Sara, our 24-hour sale is on!"
Awaiting Meta
One-time login code
Security · "123456 is your code"
Approved
Win-back — 30 days
Marketing · needs an edit
Rejected
10 · Bulk campaigns

Send to thousands. Without losing your number.

Three steps: pick your audience, pick your message, pick a time. WhatAReply paces sends safely, removes opt-outs the moment they reply STOP, and drops every reply back into your inbox so the AI can keep the conversation going.

  • Three-step send — audience, message, schedule. Done.
  • Live funnel — sent, delivered, read, replied, converted, revenue.
  • Pause, resume or cancel mid-send from one screen.
  • Right-time-for-them sends — message lands in their morning, not your night.
  • Auto follow-ups nudge customers who didn't reply.
  • Opt-outs handled for you — anyone who says STOP is removed for life.
  • Replies pour back into your inbox — your AI and team take it from there.
Campaign · Spring sale 2026
12,847Sent
97.2%Delivered
74.1%Read
2,108Replied
418Converted
$28,640Revenue
Sent 12,847 of 13,210 · pacing at 32 / second · ETA 0:14

Pause

Halt mid-flight, fix the template, resume.

📅

Reschedule

Move tomorrow's send to next week in one click.

11 · Automations

If this, then that — for WhatsApp.

If this happens, do that — for WhatsApp. Pick from a library of ready-made recipes or build your own in plain English. WhatAReply does the right thing at the right moment, even when nobody's watching the inbox.

  • Welcome new customers the first time they message you.
  • Follow up gently when a customer hasn't replied for a while.
  • Save the 24-hour window before it closes on a hot lead.
  • Roll out the red carpet when someone earns a VIP tag.
  • Recover abandoned carts with a perfectly-timed nudge.
  • Build your own — friendly editor, no code.
Automations · 8 active
1
Welcome new customers

When someone messages you for the first time, send a warm hello with a 10% welcome offer.

2
Re-engage non-responders

If a customer hasn't replied in 24 hours, send a friendly check-in — just once.

3
Save the 24-hour window

If you're about to lose the chance to message a customer for free, send a quick prompt to keep the conversation alive.

4
VIP red-carpet

The moment a contact is tagged VIP, send a thank-you and assign the chat to Priya.

5
Cart-abandon nudge

Two hours after an abandoned cart, send a gentle reminder with the same items waiting.

12 · Analytics

Numbers your boss will actually open.

Reply times, conversion funnels, revenue, team leaderboards, warmth-mix breakdowns — all on one screen. Click any number and you'll see the exact conversation behind it.

  • How fast do you reply? — overall, by hour, by teammate.
  • Where did the money come from? — every campaign's funnel and revenue.
  • Who's pulling their weight? — chats handled, reply time, customer feedback per teammate.
  • What's the room reading like? — share of hot, browsing, support and complaint chats.
  • Slice and dice by date, number, country or tag.
  • Click any chart and read the conversations behind it.
Analytics · last 30 days
0:42Median reply
74%Read rate
$48,210Attributed
Conversion funnel — Spring sale 2026
12,847
Sent
12,489
Delivered
9,520
Read
2,108
Replied
418
Converted
Intent mix this week
🔥 Ready 18%★ Hot 24%👀 Browsing 32%🛠 Support 18%· Other 8%
13 · Multiple WhatsApp numbers

Sales, support, marketing — one workspace, separate numbers.

Connect as many WhatsApp Business numbers as your team needs. Each one can have its own personality, its own templates and its own team — all sitting in the same tidy inbox.

  • Unlimited numbers per workspace.
  • Different teams, different numbers — sales, support, marketing, all separate.
  • Tested on save — you'll know straight away if anything's wrong.
  • Quietly monitored — we'll let you know before a number stops working.
  • One login for all of them.
Settings · WhatsApp Business
+1 415 555 0188
US Sales team · healthy
Active
+1 415 555 0192
US Support team · healthy
Active
+44 20 7946 0234
UK Marketing · healthy
Active
+353 1 555 0119
Ireland Sales · needs reconnecting in 3 days
Renew soon
14 · Team management

Invite the whole team in two clicks.

Invite a teammate by email, choose what they're allowed to do, and they're working the inbox in two minutes. Someone leaves? Disable them with one click — their chat history stays right where it is.

  • Invite by email — your teammate gets a friendly setup link.
  • Three roles — Owner, Manager, Agent — with sensible permissions out of the box.
  • Disable instantly when someone moves on; turn them back on if they return.
  • Track pending invites; re-send or revoke in one click.
  • Always know who did what — every change is recorded.
Team · 8 members · 2 pending
Aisha K. — owner
aisha@saffron.co · last active 3 min ago
Owner
Priya S. — manager
priya@saffron.co · 412 chats this week
Manager
Alex M. — agent
alex@saffron.co · 287 chats this week
Agent
Tom R. — agent
tom@saffron.co · disabled by Aisha (2d ago)
Disabled
jamie@saffron.co
Invited 2 days ago · expires in 5 days
Pending
15 · Billing & plans

Crystal-clear meters. Zero billing surprises.

Live meters for every limit, friendly heads-up emails before you hit one, and an upgrade button that pro-rates to the day. Every invoice is one click away as a PDF.

  • Live meters — contacts, seats, campaigns, automations.
  • Friendly warnings at 80% and 100% — by email and in the app.
  • Upgrade or downgrade in two clicks, pro-rated to the day.
  • Invoice library — downloadable PDFs forever.
  • Multiple cards on file with a default you can switch any time.
  • No surprise charges after the trial — we email you well before it ends.
Billing · Growth plan
Contacts 8,420 / 10,000
Team seats 8 / 15
Active campaigns 42 / 50
Active automations 8 / 50
!
You're at 84% of contacts. Upgrade to Scale for 50,000 contacts — pro-rated to today.
16 · Compliance & safety

Built to keep your number alive.

Meta is strict about WhatsApp Business. WhatAReply was designed from day one to send safely — so your customers stay happy and your number stays approved.

🛡️

Meta-approved templates only

Marketing sends are only allowed using a Meta-approved template — we won't let you send raw text to a cold contact.

🚫

Auto opt-out handling

Anyone who replies STOP, UNSUB, REMOVE or your custom keyword is removed from marketing instantly and forever.

🐢

Safe pacing

Sends are throttled to a safe rate per number — no all-at-once blasts that trigger Meta's spam filters.

📜

Full audit log

Every send, every AI action, every login — recorded with timestamp, user and IP for as long as you need it.

24h service-window aware

WhatAReply tracks the WhatsApp 24-hour reply window per contact and switches to templates automatically when it closes.

🌍

Time-zone smart sends

Schedule once; recipients in different countries each get the message at a sensible local hour.

17 · Integrations

Plays nicely with the tools you already use.

Send a new lead straight into your CRM, push a sale to your accounting tool, ping your team in Slack when a hot lead shows up. WhatAReply connects to thousands of apps without you writing a single line of code.

  • One-click connections to Zapier, Make and n8n — link to thousands of other apps.
  • Native integrations for popular CRMs, e-commerce platforms and helpdesks.
  • Real-time updates — your other tools hear about a new lead the second it lands.
  • Built-in safety net — if a connection ever blips, we retry until it goes through.
  • Developer API Scale plan for teams that want to build something custom.
Connected apps
⚡ Zapier
5 active Zaps · sending new leads to HubSpot
Connected
🛍 Shopify
Pushes order updates to WhatsApp
Connected
💬 Slack
Alerts the #sales channel when a hot lead arrives
Connected
📊 HubSpot
Two-way contact sync
Connected
🧮 Xero
Sends invoices to customers on WhatsApp
Connected
🛠 Make.com
3 scenarios running
Connected
18 · Trust, safety & getting started

The boring (essential) stuff, done well.

Setup, security, helpful nudges — the things you don't want to think about, handled by us.

🧰

Guided setup in minutes

A friendly five-step wizard connects your WhatsApp, brings in your contacts and gets the AI live.

🤝

A real human, on day one

Your $200 setup fee buys a kick-off call with our team. We won't leave you to figure it out alone.

📨

Emails that actually arrive

Sign-up codes, password resets and team invites land in inboxes within 30 seconds. No "check your spam".

🔒

Your data is safe

Every WhatsApp connection, key and secret is encrypted before it touches our database.

Fine-grained access

Three thoughtful roles for your team and one-click disable if a teammate moves on.

🔔

The right nudges

In-app notifications for assignments, hot leads and limit warnings — never noisy, always useful.

Bring your customers with you

Import contacts from a spreadsheet with a friendly column-mapping screen.

↩️

Cancel any time

No annual lock-in. Switch plans, downgrade or cancel from inside the app — pro-rated to the day.

🌐

Your data is yours

Export every contact, message and template at any time — and delete it for good if you decide to leave.

Recap

All of it, on one screen.

Eighteen feature areas. One subscription. No "contact us" tiers.

🤖

AI agent

Replies in your tone, 95+ languages.

🎙️

Voice notes

Listen, reply, even talk back. Scale

🔥

Intent scoring

Hot leads to the top, automatically.

📚

Knowledge base

Teach the AI your business.

📇

AI contact capture

CRM fills itself, politely.

💬

Shared inbox

Whole team, one screen.

👥

Contacts

Tags, custom fields, history.

🎯

Smart segments

Live audience preview.

📝

WhatsApp templates

Sync, preview, submit, reuse.

📣

Bulk campaigns

Thousands at once, safely.

Automations

If-this-then-that for WhatsApp.

📊

Analytics

Replies, conversions, revenue.

📱

Multi-number

Sales, support, marketing — separate.

🧑‍🤝‍🧑

Team management

Invites, roles, audit log.

💳

Billing

Live meters, day-level proration.

🛡️

Compliance

Opt-outs, pacing, audit.

🔌

Integrations

Connects to thousands of apps.

🔐

Trust & safety

Setup, security, support — handled.

See it for yourself.

14 days, full access, no card. Real human help getting set up.

✓ No card required✓ Hands-on onboarding✓ Cancel any time